Shelley Johnson looks like the panicked face emoji. Eyes as round as a full moon, sclera visible. Eyebrows aiming to introduce themselves to her hairline. A mouth as open as an ill-fated opera singer.

Dec. 22—Things have been going smoothly for Jeannie Acker, a maintenance staff member at Meadville Area Recreation Complex for more than 30 years. Driving the ice resurfacing machine is one of Acker's ...