Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying bottlenecks? Learn how to address pain points and define success metrics to ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Opinions expressed by Entrepreneur contributors are their own. When you provide a customer experience and desired outcome that exceeds their expectations, you haven’t just created a customer; you’ve ...

Image source: Getty Images Often in small business marketing, the focus is on selling to new customers. It's true that getting new business is exciting and fulfilling; it always feels great to land a ...

Excellent customer service, quality control, good marketing, and pricing all help companies generate sales. But a fantastic customer experience is what makes businesses gain customers for life. If you ...

For the past 13 years, I have been leading a software factory built to make travel easier for millions of people around the world. During this time, I have learned the importance of ensuring ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Guy Yehiav Technology ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

As c-store operators roll out additional services, new areas of concern need to be considered. Charging stations for EVs can provide a new revenue stream for store owners and increase foot traffic.