Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

You may not have realized this, but we’ve all experienced gamified customer experiences. Whether you log in daily to Duolingo to keep your language learning streak ...

New AI-powered outbound engagement engine unifies dealership and partner data to automatically identify service ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

Focus on use cases. Use MadTech to hyper-personalize customer interactions and measure metrics like lifetime value while maintaining responsible data practices. As marketers, we’re all striving to ...

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

Artificial intelligence delivers actionable insights, driving efficiency and preparing convenience retailers for an AI-driven ...

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...

Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

A compelling loyalty and rewards program can be a significant differentiator in the competitive financial services landscape. These programs can improve customer retention at neobanks, add more value ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Customer loyalty isn’t something retailers can take for granted in ...

Stoic Management Group expands wireless and telecom partnerships with a new Harrisburg, PA location, enhancing customer ...