In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

Change management has become a universally applied term in organizational development, but with 70 percent of transformations failing, according to McKinsey and Co., it may be time to look beyond ...

Raymond Lean Management (RLM) procedures and techniques are based on the world-renowned Toyota Production System (TPS), which focuses on waste reduction through visualization, standardized work and ...

With the need for constant innovation, creating systems that meet customer expectations demands continuous improvement within a complex design process. The American Society for Quality defines ...

Modern service systems are expected to operate with efficiency, consistency, and the ability to respond to increasing demands ...

In earlier columns, I have commented on the need to transform our regional economy from the "old" economy to the "new" economy and on the need to invest in retention and growth of businesses already ...

Five years ago the editors of IndustryWeek invited a stock analyst to come in and tell us how his company identifies value when evaluating manufacturing companies. He was a very nice man, and we sent ...

Managerial accounting provides companies with quantitative and qualitative information on operational and financial performance. While financial accounting focuses on the external use of this ...

You’re a manager or an HR professional? Then you’ve probably been inundated with articles discussing annual performance reviews and how to break free from typical performance management practices. One ...